SHIPPING

Free Shipping: Enjoy free shipping, within Canada, when you spend $100 or more.

Domestic shipping:
All orders will leave our warehouse within 48 hours excluding weekends and holidays. A tracking # will be emailed to you once the order has been shipped. All orders are sent using Canada Post. 

International shipping:
All orders will leave our warehouse within 48 hours excluding weekends and holiday. We will try our best to ensure that your package arrives as promptly as possible. Customs and duty fees not included, we do not refund shipping costs for customers that reject their packages upon arrival.
 

RETURNS

Products must be returned to our office within 30 days of the delivery date for a full refund. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Items returned with signs of use or ones sent to our office outside the 30 day window will not be accepted. All soaps are final sale. Items purchased on sale or items used with a promo code are final sale.
Please allow 3-5 days for the refund to be processed. Please mail your returns to the address provided below. Make sure your name/order # is on the box or include any paperwork if available. Thank you for understanding, please contact us at floriveraskincare@gmail.com if you have any concerns.

FLORIVERA SKINCARE
IN HUMBERTOWN VILLAGE SPA
270 The Kingsway
Etobicoke, Ontario
M9A 3T7

If your order is missing a product, is damaged, or if we have made any other error in your order request please contact us within 7 days to make any corrections. To facilitate the exchange process, please have your confirmation number available. We also ask that you include the sales receipt and/or invoice with any return.