Shipping & Returns

Free Shipping: Enjoy free shipping, within Canada, when you spend $100 or more.

Domestic shipping: All orders will leave our warehouse within 48 hours excluding weekends and holidays. A tracking # will be emailed to you once the order has been shipped. All orders are sent using Canada Post. 

International shipping: All orders will leave our warehouse within 48 hours excluding weekends and holiday. We will try our best to ensure that your package arrives as promptly as possible. Customs and duty fees not included, we do not refund shipping costs for customers that reject their packages upon arrival.

RETURNS

All returns must be authorized by contacting support@florivera.com, and must be requested within 14 days of delivery date. To be eligible for a return, your item must be unused and in the same condition you received it, in original packaging. Items returned with signs of use or sent to our office without authorization will not be accepted and returned to sender.

Please allow 3-5 days for the refund to be processed. Refunds will be for the original order amount, less the shipping cost and credited back to the original form of payment.

 All soaps are final sale. Items purchased on sale or items used with a promo code are final sale.

The customer is responsible for the cost of shipping merchandise back to Florivera. Please send your returns to the address provided below. Make sure your name/order # is on the box or include any paperwork if available. We recommend returns be shipped with a tracking number as Florivera is not responsible for delayed or lost packages. Thank you for understanding, please contact support@florivera.com if you have any concerns.

FLORIVERA Inc.

19 Kenworth Drive
St. Catharines, ON
L5M 2S4

If your order is missing a product, is damaged, or if we have made any other error in your order request please contact us within 3 days to make any corrections. To facilitate the exchange process, please have your confirmation number available. We also ask that you include the sales receipt and/or invoice with any return.